How hotel Wi-Fi and networks impact the hospitality business

克里斯蒂娜Grigoras

June 25, 2019

In this first blog of the Smart Hospitality Networks series, we explore the latest trends in the 酒店火狐体育手机 and their effects on hotel networks

Without a doubt, this is the era of Smart Hospitality. Gartner and the Hospitality Technology Magazine say that a key technology trend for 2019 is to 提供高度集成的智能空间, using automation and augmented intelligence with the help of the Internet of Things (IoT)*. This is true to a degree for all industries, and even more so for the 酒店火狐体育手机.

我们自己也看到了未来. According to our recent 酒店火狐体育手机 technology trends survey, around 60 percent of hoteliers identify voice-enabled devices and artificial intelligence as the technologies with the most potential in the near-future. 在目前的酒店预算中, guest Wi-Fi and smart TVs are the primary investments in guest-facing technologies in 2019, 其次是客户移动应用. In summary, guest Wi-Fi, mobility and in-room technology are still the baseline technological investments in the 酒店火狐体育手机.

Connectivity, 移动性和数字化参与, the three main pillars of digital transformation in the 酒店火狐体育手机

那么近期的未来呢? By 2020, most of the digital engagement leaders in hospitality (88 percent) will have 定位系统 in place and 45 percent of all hotels expect to have their first artificial intelligence and voice command system.

为了在不久的将来实现这一点, hotels have to address several challenges today, 他们和我们分享了什么. 51%的酒店, two innovation adoption issues are emerging: integration with existing infrastructure and security concerns. These seem to be the main challenges besides network overload, as 73 percent of hoteliers believe that networks will be strained by guest streaming and generating multimedia content.

An overview of hoteliers' main challenges in digital transformation

Hotel businesses will grow smarter with new services from the cloud, 大数据分析, 机器人和人工智能. Smart rooms will become the guests' private space, offering cutting-edge technology able to make them feel at home. Outside the room, guests will expect to enjoy personalized and mobile services everywhere within the hotel premises.

And all of these new services depend on a solid, intelligent network. 在这个竞争日益激烈的环境中, where the guest experience is one of the top differentiators for hotels, the network must transform into an active player in delivering guest experiences. And enable value-add services capable of providing the hotels with additional revenues.

In this new Hospitality Networks blog series, our Hospitality network expert Ana Mata will explore how an adapted hotel Wi-Fi combined 基于位置的服务, IoT and smart analytics can become a powerful loyalty tool and a source of new revenue. Let's start with 一流酒店的wi-fi要求. 

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*Hospitality Technology Magazine - Lodging Tech Study 2019